At Hatch Credit, my primary work was on improving the payment sending experience. I worked on various other design and research initiatives that you can see by scrolling down to ‘Other things I did’!

The current page for people to send ACHs and checks, as well as view their payment activity and manage their payment recipients.

Improving the payment sending experience

Context

There’s 2 ways for a user to pay a recipient through their checking account dashboard:

• ACH transfer (if you’re Canadian 🇨🇦 , think e-transfer but for America 🇺🇸)
• Sending physical checks to a recipient’s address

Team

• 1 product designer (me)
• 1 Customer Support (CS) agent
• 1 frontend (FE) developer

Timeline

• ~6 weeks for design
• ~4 weeks to build

Problem

<aside> 🚨 People wanted the ability to edit and delete existing ACH and check recipients, as well as a better interface to manage them on.

</aside>

Value proposition

<aside> 📢 By providing an interface for people to change their recipient details, people can easily update the information with significantly reduced friction - instead of calling us, they can update it themselves from their own dashboards.

</aside>

Impact

<aside> ✅ This feature has processed over $3M in ACH and check transfers and supported small business owners in sending payments.

</aside>

Key design decisions

1. Designing the recipient management display

There were a few options to design this display. An initial design was to combine ACH and check recipients in a single list. However, this might’ve caused confusion as having a person as both an ACH and check recipient would be repetitive – small business owners usually pay people and vendors in a single method.

Ultimately, separate lists were used for the two methods to make a clear distinction how the money was being sent and to whom. It also provided better organization, as it helps people recall which method they use to pay specific recipients.

List of check recipients.

List of ACH transfer recipients.